Service terms

Standard service

Standard membership covers ordinary, machine-washable clothing that fits fully within your selected Wellprest bins. We generally return accepted clothing within 48 hours after collection. Return times are estimates and may change because of weather, safety, equipment, access, or other operational conditions.

Towels, sheets, blankets, comforters, rugs, pet bedding, and other household linens are not included in standard membership unless Wellprest separately accepts and prices them.

Items we cannot accept

Do not place the following in a Wellprest bin:

• dry-clean-only, hand-wash-only, leather, suede, fur, structured formalwear, or other specialty-care items;
• items with hazardous chemicals, fuels, solvents, wet paint, biohazards, excessive pet hair, pests, or bodily fluids;
• shoes, bags, hard goods, electronics, valuables, money, jewelry, keys, documents, or irreplaceable items; or
• any item whose care label prohibits ordinary machine washing and drying.

We may refuse, isolate, or return items that are unsafe, unsanitary, prohibited, or unsuitable for standard processing.

Your responsibilities

You are responsible for checking pockets, removing valuables and prohibited items, securing loose decorations, and following care labels before pickup. Place closed bins at the agreed location by the scheduled time and provide safe, lawful access. Tell us promptly about gate codes, pets, construction, ice, or other conditions that could affect access or safety.

Cleaning and preferences

We use commercially reasonable cleaning methods for ordinary machine-washable clothing. Unless we agree otherwise in writing, we may combine compatible items from the same household and select detergents, temperatures, cycles, and drying settings based on care labels, fabric, color, and soil level. We do not guarantee removal of every stain, odor, allergen, pet hair, or contaminant.

Pickup, delivery, and custody

You authorize us to collect from and return to the agreed location. Risk of ordinary porch exposure transfers to us when we take possession and returns to you when we place the bins at that location. You are responsible for promptly retrieving returned bins. Tell us immediately if access instructions or the delivery location change.

Problems, rewash, loss, or damage

Inspect returned clothing promptly. Report a missing item, damage, or cleaning concern to [email protected] within 48 hours after delivery, with a description and photographs when available. We may inspect the item and first offer a rewash, repair, service credit, or other reasonable resolution.

Clothing naturally wears, fades, shrinks, pills, loses buttons, or reveals preexisting damage during ordinary cleaning. We are not responsible for damage caused by incorrect or missing care labels, normal wear, colorfastness, items left in pockets, undisclosed item condition, inherent fabric weakness, or customer-supplied products or instructions.

To the extent permitted by law, Wellprest’s responsibility for a lost or damaged item is limited to its reasonable current value, considering age and condition, and not its original purchase price, sentimental value, or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited.

Delays and events outside our control

We may delay, reschedule, or suspend service because of severe weather, wildfire, road closures, utility failures, equipment failure, public emergencies, unsafe access, or other circumstances beyond reasonable control. We will communicate material changes when practical.

Acceptable use and safety

You must treat Wellprest personnel respectfully and provide a safe service location. Harassment, threats, illegal activity, dangerous animals, or unsafe property conditions may result in immediate suspension or termination.

Disclaimer and limitation

Except for promises expressly made in these terms and to the extent permitted by law, the service is provided without additional warranties, express or implied. Wellprest is not liable for indirect, incidental, special, exemplary, or consequential damages arising from the service. These limitations do not apply where prohibited by law.

Governing law and disputes

Colorado law governs these terms, without regard to conflict-of-law rules. Before filing a claim, please contact [email protected] so we can try to resolve it. Any court proceeding must be brought in a court with jurisdiction in El Paso County, Colorado, unless applicable law requires otherwise. You retain any rights and remedies that cannot be waived under consumer-protection law.

Changes and contact

We may update these terms prospectively. We will post the updated version and provide additional notice of material changes when required. Questions or service concerns may be sent to [email protected].