Customer care, cancellations, and refunds

Contact customer care

Call us at 719-435-0113 or email [email protected]. Include the name, service address, and pickup date associated with your request when relevant. Do not send card numbers or other payment credentials by email or voicemail.

Service area and fulfillment

Household and small-business service is available only on approved routes in select Colorado Springs neighborhoods. Every address is reviewed for route capacity before activation or scheduling. Standard household clothing is generally returned within 48 hours after collection. A business estimate may specify a different schedule. Weather, safety, access, equipment, or other operational conditions may require us to reschedule.

We provide a service rather than selling shipped merchandise, so there is no merchandise-return process. Customer-owned items accepted for cleaning are returned as part of the service, subject to our Service Terms.

Cancellation and rescheduling

• Membership requests: Exploring membership or joining the launch waitlist starts no service or charge and may be withdrawn at any time.
• Weekly memberships: After activation, request a plan change, pause, or cancellation at least seven days before the affected pickup. The four-week initial commitment and other details are described in our Membership Terms.
• As-needed service: You may cancel without charge before we confirm the service date. After confirmation, request a cancellation or reschedule at least seven days before pickup. A later customer cancellation or missed pickup may remain payable because route capacity was reserved.
• Business service: The cancellation terms in the accepted written estimate control.

Request a cancellation or reschedule by calling 719-435-0113 or emailing [email protected]. We will confirm the effective date in writing.

Refunds, credits, and disputes

Completed service and customer-caused missed pickups are not normally refundable. If Wellprest cannot provide a paid service for reasons within our control, we will, as appropriate, reschedule the service, issue a service credit, or refund the amount paid for the unprovided service. Approved refunds are returned to the original payment method; posting time depends on the payment provider and financial institution.

Inspect returned items promptly. Report a missing item, damage, cleaning concern, billing error, or other dispute within 48 hours after delivery or discovery by contacting customer care. Include a description and photographs when available. We may inspect the item and offer a rewash, repair, service credit, refund, or another reasonable resolution. This process does not limit rights that cannot be waived under applicable law.

Service restrictions

Service is limited to approved Colorado Springs routes and lawful, eligible items. We do not offer international shipping or export services. Dry-clean-only items, hazardous materials, biohazards, valuables, and other prohibited items listed in our Service Terms are not accepted. You must be at least 18 years old and able to enter a binding agreement to activate paid service.

Promotions

Any promotion will state its eligibility, value, expiration, and redemption terms where it is offered. Unless the offer says otherwise, promotions have no cash value, are nontransferable, cannot be combined, and are limited to one redemption per eligible customer or household. If promotional terms conflict with this policy, the terms presented with the promotion control.