Privacy policy

Information we collect

We collect information you provide directly, including:

• name, email address, and phone number;
• service address, pickup instructions, access details, and route-review notes;
• selected plan, service preferences, customer-support messages, and consent records;
• transaction details, such as plan price, charge date, and payment status; and
• a token or reference supplied by our payment processor. We do not receive or store your full card number.

When you use our website, our hosting and security providers may automatically receive basic device and usage data such as IP address, browser type, requested pages, timestamps, and security logs. We do not knowingly collect sensitive personal data unless it is necessary to provide a service you request and you consent where required.

How we use information

We use personal information to:

• evaluate whether your address fits an available route;
• communicate about approval, waitlist status, pickups, deliveries, schedule changes, and support;
• create and administer your membership and process authorized charges;
• protect customers, workers, property, and our services from fraud, abuse, and security threats;
• maintain records, analyze service performance, and improve route operations; and
• comply with law and enforce our agreements.

How we share information

We may share information with service providers that help us operate, including website hosting, communications, payment processing, route operations, analytics, accounting, and professional advisers. They may use the information only to perform services for us or as permitted by law. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer.

We do not sell personal information. We do not use personal information for targeted advertising or profiling that produces legal or similarly significant effects.

Cookies and similar technology

We may use essential cookies or browser storage to operate forms, remember selections, maintain security, and understand basic site performance. If we add nonessential analytics or advertising technology, we will update this policy and provide any choices required by law.

Retention and security

We retain personal information only as long as reasonably necessary for the purposes described above, including providing service, maintaining transaction and consent records, resolving disputes, and meeting tax, accounting, and legal obligations. Retention varies by record type. We use reasonable administrative, technical, and physical safeguards, but no system is completely secure.

Your choices and privacy rights

You may update your information or opt out of promotional email or text messages at any time. Service-related communications may still be necessary while you have an active membership.

Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of personal information, and to opt out of certain processing. You may submit a request by emailing [email protected]. We may verify your identity before completing a request. If we deny a request, you may appeal by replying to our decision with “Privacy Appeal” in the subject line. You may also use an authorized agent where permitted by law.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can delete it.

Changes to this policy

We may update this policy as our services or legal obligations change. We will post the updated policy here, revise the “Last updated” date, and provide additional notice when required.

Contact us

Questions or privacy requests may be sent to [email protected].