Privacy policy

Information we collect

We collect information you provide directly, including:

• name, email address, and phone number;
• service address, pickup instructions, access details, and route-review notes;
• selected plan, requested bin count, service preferences, waitlist status, messages, and consent records;
• a random signup-flow identifier, the last completed signup step, step-completion times, and whether the signup was completed;
• Stripe customer, Checkout Session, SetupIntent, and PaymentMethod identifiers and payment-method setup status; and
• for business inquiries, contact details and information about item mix, volume, and preferred service schedule.

We save the information entered through each completed signup step so you can resume the process and so we can understand where customers stop. If you provide contact details and opt into reminders, we may contact you about the incomplete request. No reminder consent is inferred from merely starting the form.

Stripe processes payment details. Card or bank-account information entered in Stripe Checkout is submitted directly to Stripe under its privacy and security practices. Wellprest stores Stripe reference identifiers and setup status, not your full card number or CVC. Saving a payment method does not create a charge. We charge only after the separate service-activation conditions and authorization described in the Membership Terms.

When you use our website, our hosting and security providers may automatically receive basic device and usage data such as IP address, browser type, requested pages, timestamps, and security logs. We do not knowingly collect sensitive personal data unless it is necessary to provide a service you request and you consent where required.

How we use information

We use personal information to:

• save signup progress, measure step-level completion and abandonment, and send incomplete-request reminders when authorized;
• manage the waitlist and evaluate whether your address fits an available route;
• assess household and business demand and prepare service estimates;
• communicate about approval, activation, pickups, deliveries, schedule changes, and support;
• protect customers, workers, property, and our services from fraud, abuse, and security threats;
• maintain records, analyze service performance, and improve route operations; and
• comply with law and enforce our agreements.

How we share information

We may share information with service providers that help us operate, including website hosting, database storage, communications, route operations, analytics, accounting, payment processing, and professional advisers. Stripe receives customer and payment details needed to create a Customer, securely save a payment method, prevent fraud, and later process authorized charges. Service providers may use the information only to perform services for us or as permitted by law. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer.

We do not sell personal information. We do not use personal information for targeted advertising or profiling that produces legal or similarly significant effects.

Cookies and similar technology

We may use essential cookies or browser storage to operate forms, remember selections, maintain security, and understand basic site performance. If we add nonessential analytics or advertising technology, we will update this policy and provide any choices required by law.

Retention and security

We retain personal information only as long as reasonably necessary for the purposes described above, including managing the waitlist, providing service, maintaining consent and service records, resolving disputes, and meeting legal obligations. Retention varies by record type. We use reasonable administrative, technical, and physical safeguards, but no system is completely secure.

Your choices and privacy rights

You may update your information or opt out of promotional email or text messages at any time. Service-related communications may still be necessary while you have an active membership.

Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of personal information, and to opt out of certain processing. You may submit a request by emailing [email protected]. We may verify your identity before completing a request. If we deny a request, you may appeal by replying to our decision with “Privacy Appeal” in the subject line. You may also use an authorized agent where permitted by law.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can delete it.

Changes to this policy

We may update this policy as our services or legal obligations change. We will post the updated policy here, revise the “Last updated” date, and provide additional notice when required.

Contact us

Questions or privacy requests may be sent to [email protected].