Membership terms

Waitlist request and activation

Submitting a waitlist request does not guarantee service or create a service contract. We review each address for route availability and operational fit. Membership starts only after Wellprest approves your route, provides final pricing and applicable Service Terms, confirms your first pickup date, obtains any required payment authorization, and sends you an activation confirmation.

Payment method during the waitlist

If you choose to continue, Stripe securely validates and saves your payment method for possible future Wellprest service. Payment details entered in Stripe Checkout are submitted directly to Stripe. Wellprest stores Stripe reference identifiers and setup status, not your full card number or CVC. Saving a payment method does not create a charge, start service, or guarantee route approval.

Weekly plans and charges

Current weekly prices are $69 for One Bin, $119 for Two Bins, and $219 for Four Bins, plus any applicable taxes. Your selected plan reserves that number of Wellprest bins for each service week. Unused capacity does not roll over.

Automatic weekly renewal: Once activated, your membership renews each week and we charge your payment method the weekly plan price until you pause or cancel in accordance with these terms. Before activation, we will provide a written confirmation of the price, billing frequency, minimum commitment, and cancellation method.

As-needed service

As-needed service is $79 per bin, plus any applicable taxes. You choose the number of bins for a single pickup. It is not a subscription and does not create a recurring charge. Scheduling is subject to available neighborhood route capacity. We charge the approved one-time amount only after confirming your service date.

Four-week initial commitment

Activation of a weekly plan begins an initial commitment of four paid service weeks. Unless required by law or expressly approved by Wellprest, cancellation during that period does not eliminate charges for the remaining weeks. After the initial commitment, membership continues week to week until paused or canceled. This commitment does not apply to as-needed service.

Plan changes, pauses, and cancellation

Request changes at least seven days before the affected pickup. Requests received later may take effect the following service week. You may cancel through the online cancellation link provided in your membership communications, by calling 719-435-0113, or by emailing [email protected]. We will confirm the effective date in writing. Cancellation stops future renewals after any applicable initial-commitment charges; it does not retroactively refund completed or already committed service weeks. See our cancellation and refund policy for the process and additional details.

Future payment authorization

When you complete Stripe payment-method setup, you authorize Wellprest to retain the Stripe payment-method reference for future service charges after activation. No charge is made during setup or route review. Before activating paid service, Wellprest will confirm route approval, current price, billing frequency, applicable terms, and your first pickup date. You may withdraw your request before activation. Once active, you must keep a valid payment method on file. If an authorized charge fails, we may retry it, suspend service, or require payment before the next pickup. We will not impose an undisclosed fee.

Missed service and route changes

If clothing is not available at the agreed location and time, the service week remains paid because route capacity was reserved. If Wellprest misses a scheduled pickup for reasons within our control, we will reschedule or provide an appropriate credit. Weather, unsafe conditions, access problems, and other circumstances may require schedule changes under the Service Terms.

Price or term changes

We may change prices or these terms prospectively. We will give advance written notice of a material change and explain when it takes effect and how to cancel. Continued membership after the effective date constitutes acceptance to the extent permitted by law.

Ending membership

We may suspend or end membership for nonpayment, unsafe conditions, repeated access problems, misuse of the service, violation of these terms, or if we can no longer serve your route. We will provide notice when reasonably practical and refund any prepaid amount for service we do not provide, except where the amount is properly owed.

Contact

Questions, changes, pauses, or cancellations: call 719-435-0113 or email [email protected].