Membership terms

Membership request and activation

Submitting a request does not guarantee service. We review each address for route availability and operational fit. Your membership starts only after Wellprest approves your route, confirms your first pickup date, and sends you an activation confirmation. We do not charge your payment method before those steps are complete.

Weekly plans and charges

Current weekly prices are $69 for One Bin, $119 for Two Bins, and $219 for Four Bins, plus any applicable taxes. Your selected plan reserves that number of Wellprest bins for each service week. Unused capacity does not roll over.

Automatic weekly renewal: Once activated, your membership renews each week and we charge your payment method the weekly plan price until you pause or cancel in accordance with these terms. Before activation, we will provide a written confirmation of the price, billing frequency, minimum commitment, and cancellation method.

As-needed service

As-needed service is $79 per bin, plus any applicable taxes. You choose the number of bins for a single pickup. It is not a subscription and does not create a recurring charge. Scheduling is subject to available neighborhood route capacity. We charge the approved one-time amount only after confirming your service date.

Four-week initial commitment

Activation of a weekly plan begins an initial commitment of four paid service weeks. Unless required by law or expressly approved by Wellprest, cancellation during that period does not eliminate charges for the remaining weeks. After the initial commitment, membership continues week to week until paused or canceled. This commitment does not apply to as-needed service.

Plan changes, pauses, and cancellation

Request changes at least seven days before the affected pickup. Requests received later may take effect the following service week. You may cancel through the online cancellation link provided in your membership communications or by emailing [email protected]. We will confirm the effective date in writing. Cancellation stops future renewals after any applicable initial-commitment charges; it does not retroactively refund completed or already committed service weeks.

Payment authorization

You authorize Wellprest and its payment processor to charge the payment method you provide for weekly membership fees, approved add-on services, applicable taxes, and other amounts disclosed and authorized under these terms. You must keep a valid payment method on file. If a charge fails, we may retry it, suspend service, or require payment before the next pickup. We will not impose an undisclosed fee.

Missed service and route changes

If clothing is not available at the agreed location and time, the service week remains paid because route capacity was reserved. If Wellprest misses a scheduled pickup for reasons within our control, we will reschedule or provide an appropriate credit. Weather, unsafe conditions, access problems, and other circumstances may require schedule changes under the Service Terms.

Price or term changes

We may change prices or these terms prospectively. We will give advance written notice of a material change and explain when it takes effect and how to cancel. Continued membership after the effective date constitutes acceptance to the extent permitted by law.

Ending membership

We may suspend or end membership for nonpayment, unsafe conditions, repeated access problems, misuse of the service, violation of these terms, or if we can no longer serve your route. We will provide notice when reasonably practical and refund any prepaid amount for service we do not provide, except where the amount is properly owed.

Contact

Questions, changes, pauses, or cancellations: [email protected].